crawdad62
Aug 25, 03:21 PM
I was a "Helper" in the discussions and I'm now a "Level 4." I've been around the discussions for quite a while. I can't say anything about the support people are getting on the phone by personal experience but I've seen a lot of rumblings on the discussions.
As was stated it's hard to gauge exactly how people are treated because most are frustrated even before they call. Same thing happens in the discussions.
My only dealings with Apple Support was a few years ago. On Christmas day the modem on my Pismo went out. I just for a lark called to see if anyone was in and not only was someone there I was taken care of quite nicely. The next day I had a box to send it off and three days later I had it back. Not bad for a notebook that was about two weeks short of the warranty expiring.
I think that Apples growth of late might be the cause of some problems. They've got a bunch of new user (switchers) that might need a bit more "hand holding" (and that's not meant to be derogatory, it's just people that aren't exactly used to Mac in general).
I know one thing for sure. Apple's decision to let their Discussions staff go wasn't a good thing.
As was stated it's hard to gauge exactly how people are treated because most are frustrated even before they call. Same thing happens in the discussions.
My only dealings with Apple Support was a few years ago. On Christmas day the modem on my Pismo went out. I just for a lark called to see if anyone was in and not only was someone there I was taken care of quite nicely. The next day I had a box to send it off and three days later I had it back. Not bad for a notebook that was about two weeks short of the warranty expiring.
I think that Apples growth of late might be the cause of some problems. They've got a bunch of new user (switchers) that might need a bit more "hand holding" (and that's not meant to be derogatory, it's just people that aren't exactly used to Mac in general).
I know one thing for sure. Apple's decision to let their Discussions staff go wasn't a good thing.
lilo777
Apr 19, 09:29 PM
Motorola wasn't the first company to create an iProduct and using an Apple may have infringed on The Beatles' production company's logo (not The Beatles' logo) but it was not a US company. Do you really think that Jobs got the idea for using the Apple name from The Beatles?
It does not matter that it was not US company as long as they were registered in US. Remember Apple suing Australian supermarket chain company for using as their log letter W which slightly resembled an apple?
It does not matter that it was not US company as long as they were registered in US. Remember Apple suing Australian supermarket chain company for using as their log letter W which slightly resembled an apple?
kiljoy616
Mar 26, 01:40 AM
Dam I just got updating Windows 7 SP1:( just two weeks ago and Apple already has a new OS coming out. What is MS doing over there in Washington oh yeah using one hand. :p
twoodcc
Aug 5, 04:42 PM
i just wish Monday would just get here already......
mc68k
Dec 7, 12:47 AM
well i bought a delorean s2. hadn't seen it come up before in the used lot, and ive been checking pretty much every time. was at the bottom of the list and i had to sell a few of my cars before i could buy it. 517K! not even something i can win high HP races with, but damn cool :cool:
miketcool
Jul 20, 09:50 AM
You realize there are probably only four people on this board who are old enough to get that joke, right?
My quadra still runs, I guess I'm the forth party to get it.
This feels almost like an onion article:
Home Computer Gives Birth to Octuple-Cores
<enter photoshopped picture of a Mac Pro craddling its new born octuplets>
My quadra still runs, I guess I'm the forth party to get it.
This feels almost like an onion article:
Home Computer Gives Birth to Octuple-Cores
<enter photoshopped picture of a Mac Pro craddling its new born octuplets>
samcraig
Apr 27, 09:59 AM
This was my point. If you don't agree, no need to get your panties in a bunch, just don't comment. You gots some demons in you chil'...
I find your statement back to him a bit hypocritical and quite judgmental. Why are his panties in a twist but not yours?
Your initial reply to him was harsh to begin with and he replied logically. Agree to disagree. Leave it at that.
I find your statement back to him a bit hypocritical and quite judgmental. Why are his panties in a twist but not yours?
Your initial reply to him was harsh to begin with and he replied logically. Agree to disagree. Leave it at that.
richard.mac
Mar 26, 11:34 PM
anyone heard of a date (even some unconfirmed rumour) that Lion will see a dev/RC update?
mcoyne
Apr 27, 08:40 AM
Poo. I'd rather have the option to keep backing up that cache file to iTunes. I like the ability to see a map of where I've been using the iPhoneTracker app. :(
Agreed! Stupid whiners. I hope they will add an option to let your iphone continue keeping a cache of all your locations.
Agreed! Stupid whiners. I hope they will add an option to let your iphone continue keeping a cache of all your locations.
Unspeaked
Sep 19, 10:51 AM
You know, Sony and Nintendo are just *SO* behind the curve with next gen gaming systems.
Microsoft has had it's XBox 360 out for MONTHS, while Sony and Nintendo gamers are lagging behind, barely able to function on their PS2s and GameCubes.
If Sony and Nintendo don't release the PS3 and Wii, respectively, in the next week, they'll be the laughing stocks of the industry. There's no excuse for them to release their next gen gaming systems a year after their competitor.
I'm going to hold my breath until I turn blue if I don't get what I want, because I'm childish like that.
Microsoft has had it's XBox 360 out for MONTHS, while Sony and Nintendo gamers are lagging behind, barely able to function on their PS2s and GameCubes.
If Sony and Nintendo don't release the PS3 and Wii, respectively, in the next week, they'll be the laughing stocks of the industry. There's no excuse for them to release their next gen gaming systems a year after their competitor.
I'm going to hold my breath until I turn blue if I don't get what I want, because I'm childish like that.
babyj
Sep 19, 07:57 AM
It amazes me that people who are so opposed to discussion of upcoming Merom notebooks still click on the links to the forums with titles using the terms "Merom" and "MacBook Pro". If you're a regular on the forums, sure, I can see how constant discussion about the "next" platform might get old. So ignore them. Do something productive with your time.
That isn't exactly what I said, I don't have a problem with people discussing new and upcoming products and features and when we might see them. Count me in.
Its the people that are getting so worked up, annoyed at Apple, threatening to dump the platform and move to Windows, claiming Apple are three months behind Windows systems and generally bitching.
Its all pointless as the same people will start up again with the next technology advances as soon as the Macbook range is updated with Merom.
That isn't exactly what I said, I don't have a problem with people discussing new and upcoming products and features and when we might see them. Count me in.
Its the people that are getting so worked up, annoyed at Apple, threatening to dump the platform and move to Windows, claiming Apple are three months behind Windows systems and generally bitching.
Its all pointless as the same people will start up again with the next technology advances as soon as the Macbook range is updated with Merom.
agmaster
Apr 25, 03:35 PM
Wow, more people just trying to get money out of a successful company. Almost every phone tracks your location no matter what brand it is. I don't have an iPhone but there must be an option to turn off location tracking, but even if you did many great Apps out there wouldn't work if you did turn off location tracking.
EagerDragon
Nov 29, 05:12 AM
Just tell them that they are getting the same deal they had before, or they can sell their music elsewhere. Apple is not a new comer to the industry like Microsoft.
Standard response from the music industry, "Our customers are thieves, and have iPods full of illigal music". Tell them to Stick it where .......
Standard response from the music industry, "Our customers are thieves, and have iPods full of illigal music". Tell them to Stick it where .......
troller
Apr 19, 03:10 PM
and the even bigger joke ist...all the apple stuff is produced for a small budget in china and sold like Karl Lagerfeld himself produced every little piece. Sorry but that's a shame!
evilgEEk
Aug 11, 08:55 PM
Why not just ring someone and ask where you are? Or wait for the guy on the seat next to you to ring his girlfriend?
If you don't know where you are, how is someone else going to know where you are? And what if the guy next to you just dumped his girlfriend? Then you're in real trouble! ;)
My next phone will be GPS capable as well. If the iPhone doesn't have GPS then I probably won't get it.
If you don't know where you are, how is someone else going to know where you are? And what if the guy next to you just dumped his girlfriend? Then you're in real trouble! ;)
My next phone will be GPS capable as well. If the iPhone doesn't have GPS then I probably won't get it.
aswitcher
Aug 27, 05:17 AM
What would be competitive:
SNIP
iMac 2.4-2.66Ghz Conroe, X1800 and LCD res upgrade
Mac Mini: 1.83Ghz Allendale (going to be much cheaper than Merom, so if they can they will put one in) Integrated graphics
Mac Pro: Dual 2.0-3.0Ghz Xeons
I agree, it would be really good if Apple did what they did with the Mac Pro, and made sure the next updates used the best appropriate tech available.
Alternatively, they should release a grunty half sized Mac Pro for those who need more power and customisation, but dont need a full on work station.
SNIP
iMac 2.4-2.66Ghz Conroe, X1800 and LCD res upgrade
Mac Mini: 1.83Ghz Allendale (going to be much cheaper than Merom, so if they can they will put one in) Integrated graphics
Mac Pro: Dual 2.0-3.0Ghz Xeons
I agree, it would be really good if Apple did what they did with the Mac Pro, and made sure the next updates used the best appropriate tech available.
Alternatively, they should release a grunty half sized Mac Pro for those who need more power and customisation, but dont need a full on work station.
BaldiMac
Mar 22, 04:00 PM
Oh FFS... Ok, yes, if we're being pedantic, I'll wait until I try both iOS 5 and the Playbook before deciding.
:rolleyes: I wasn't being pedantic. You were the one calling for more rational conversation. I agree. And then you curse and belittle the first reply to your post.
I think it's disingenuous to call iOS lagging compared to the Playbook OS when you know perfectly well that iOS will likely be updated around the same time as the Playbook release. It's been played out over and over again in these forums where a demo of an unreleased product is hailed as so much better than Apple's version that came out almost a year ago. Maybe it's just a pet peeve of mine.
:rolleyes: I wasn't being pedantic. You were the one calling for more rational conversation. I agree. And then you curse and belittle the first reply to your post.
I think it's disingenuous to call iOS lagging compared to the Playbook OS when you know perfectly well that iOS will likely be updated around the same time as the Playbook release. It's been played out over and over again in these forums where a demo of an unreleased product is hailed as so much better than Apple's version that came out almost a year ago. Maybe it's just a pet peeve of mine.
portishead
Apr 12, 12:32 PM
I forgot the most obvious thing that has been missing since FCP has existed. When outputting to tape, we shouldn't have to drag a sequence over to "Assemble". We should be able to hit the Assemble button for the current sequence open.
Also, I hate how the Preview takes up the whole screen. I much prefer the Avid way where you can see your sequence and playhead move live. It would be awesome if FCP allowed you to zoom in/out during edit to tape so you could check your work as you output.
Also, I hate how the Preview takes up the whole screen. I much prefer the Avid way where you can see your sequence and playhead move live. It would be awesome if FCP allowed you to zoom in/out during edit to tape so you could check your work as you output.
Unspeaked
Sep 19, 10:56 AM
Just make a box on the front page that has a picture of a MBP and let it say "the fastest just got faster" or something.
The fastest?
If that were the case, no one here would be complaining...
The fastest?
If that were the case, no one here would be complaining...
Multimedia
Jul 28, 06:00 PM
I'll chime in and try to help alleviate your quandary. I would take it back. You've got a narrow window of opportunity to take it back, and we're just a few days away from an event that will likely harold the release of a new iMac. Even if you wanted to keep this model, if you take it back and then buy it after the release of the new one, you'll likely be able to get it at a fairly discounted price. So, that's what you have to weigh against having a computer to play with for the next couple of weeks...Point. You will be able to repurchase as refurbished - which you could have done already BTW - for the same as what you will get back. Refurbished is same as new with new warranty but lower price. Core 2 Duo iMac may be an entirely new design. It's not necessarily going to be just a tweak. I wouldn't risk keeping the one you bought.
We're not saying it will be out after WWDC. We're saying it is DUE by September.
We're not saying it will be out after WWDC. We're saying it is DUE by September.
Thataboy
Aug 6, 12:15 PM
Mac OS X Leopard
Introducing Vista 2.0
http://www.flickr.com/photo_zoom.gne?id=207241438&size=l
:D
B
I am going to channel a drag queen right now.
"Worrrrrrk!"
Introducing Vista 2.0
http://www.flickr.com/photo_zoom.gne?id=207241438&size=l
:D
B
I am going to channel a drag queen right now.
"Worrrrrrk!"
mpolda
Jun 23, 02:38 PM
I just got a call from the manager of the Radio Shack I placed my preorder at. Even though I was first in line I'm being told I won't be getting my phone tomorrow. They screwed up the sku's and oversold the phones. This is a company-wide problem. He couldn't tell me when I'd be receiving it. I called the district manager and they're looking into it, but didn't have any additional info.
bedifferent
Apr 27, 11:13 AM
Maybe you'd prefer discourse where everyone agreed and had the same opinion as you. Maybe some white fluffy bunnies too? ;) I kid.
At the end of the day - an issue was indentified. Apple is responding. Arguing whether or not there is an issue is silly. Arguing whether or not Apple is responding is silly.
That's not addressed to you - but everyone at this point
Civil discourse is great, arguing over silly semantics on an issue when all the facts have not been fully presented seems to be "putting the cart before the horse."
As they say, opinions are like a**holes, everyone has em and they all stink ;)
At the end of the day - an issue was indentified. Apple is responding. Arguing whether or not there is an issue is silly. Arguing whether or not Apple is responding is silly.
That's not addressed to you - but everyone at this point
Civil discourse is great, arguing over silly semantics on an issue when all the facts have not been fully presented seems to be "putting the cart before the horse."
As they say, opinions are like a**holes, everyone has em and they all stink ;)
Lailoken
Mar 31, 05:52 PM
I've really loved my experience with Android so far. I've had an iPhone and a iPhone 3G and I am an iPhone developer.... yet I use Android.
Android will always be "open source" and this is not inconsistent with Google applying more control to stem inoperable fragmentation. These two ideas are not at odds.
I cannot wait for Google to do what I think Amazon is currently trying to do with their new App. Store.
That said I really like the new iPad 2, but sadly my next purchase would prolly be a i7 MacBook Pro.
Android will always be "open source" and this is not inconsistent with Google applying more control to stem inoperable fragmentation. These two ideas are not at odds.
I cannot wait for Google to do what I think Amazon is currently trying to do with their new App. Store.
That said I really like the new iPad 2, but sadly my next purchase would prolly be a i7 MacBook Pro.
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